If unexpected complications occur within your Sophora Web installation, you can easily access the information that is most important for our developers to fix these issues.
You can open a window, which shows technical information about your browser and your Sophora Web version as well as a detailed log. To troubleshoot a problem, copy the provided information and forward it to your administration or support teams.
To open the window Support information:
- In Sophora Web, in the navigation pane, click or tap the the Extended menu (nine-dots icon) on the bottom.
- Click or tap Support information.
- Review.
- Click or tap Copy.
- Click or tap Close.
- Paste the support information into an email or a ticket.
