subshell Job offer

IT Customer Support

subshell is now searching for an employee in the area of IT customer support. The position concerns providing support for interesting public media companies.

Your Responsibilities:

  • Acceptance, analysis and, if necessary, rectification of faults from first level support
  • Documentation of issues in the subshell ticket system
  • Technical and content support for the use of our web content management system Sophora
  • Communication of the processing status with our customers
  • Checking and watching monitoring systems

What you can expect from subshell:

  • A friendly, supportive working atmosphere
  • Use of the operating system of your choice
  • A casual working environment
  • Lab-Days (ever 2 weeks) for free experimentation and a regular hack-a-thon
  • A team budget for each team’s individual allocation for group activities
  • Participation in conferences and training programs

Your Benefits:

  • Flexible working hours
  • Possibility to work from home
  • Participation in the company pension plan
  • 30 vacation days
  • Subsidy for the HVV Profi Card
  • Sport and fitness offers
  • Beverages and fresh fruit in the office kitchen
  • After work events, summer and holiday parties

Your Profile:

  • Completed vocational training in the IT sector or IT environment
  • Analytical skills and solution-oriented thinking
  • Strong communication skills
  • Team player
  • Experience with web content management systems
  • Some experience with the ticket system JIRA
  • Basic experience with the operating system Linux
  • Very good knowledge of German, spoken and written
  • Knowledge of English

Does this sound interesting?

Then we look forward to receiving your complete application documents (cover letter, curriculum vitae, diplomas, certificates and proof of employment) via our application form or by e-mail to Please note that your application documents should be compiled into one PDF file.

Contact person: Hêvi Sari.

You can also use our application form below:

Apply Now


Full time
subshell, Hongkongstraße 5, 20457 Hamburg, Germany
Work Hours
Completed vocational training in the IT sector or IT environment

About subshell

subshell is a flexible, tight-knit software company founded in 1999 with the goal of providing useful solutions to a variety of media organizations. We make Sophora CMS — unique software for content creation and distribution. With Sophora, our clients create and curate valuable and engaging stories for millions of people.

Hêvi Sari
Hêvi Sari
People & Culture
Title image: subshell/CC BY